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FAQ

What is Sterling Silver?

100% of our items were made in 925 sterling silver. Because pure silver is much too soft to be used in jewelry, it is often combined with other metals to create a more durable metal. When 92.5% of pure silver is mixed with 7.5% of other metals (often copper or zinc) the resulting alloy is called sterling silver.

What is the stone you use?

All of our jewelry is manufactured using the best quality handpicked stones.  There are two types of stones we use for jewelry: Sona Simulated Diamonds and Moissanite Stone.

What is Sona Simulated Diamonds? Sona Simulated Diamonds is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones, the Sona Simulated Diamonds was developed to be more durable with better optical characteristics than of a diamond. Full of fire and perfect for those who want the highest quality at a very affordable price. More than the standard of 4Cs. 

Will Moissanite Stone pass the diamond test? Yes.

Will your jewelry turn my finger green?

No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin.

What is plating on your jewelry? Will it let my finger allergic?

We have a rigorous quality control process to ensure the quality of all of our jewelry. In fact, We have rhodium plating over our jewelry, which include white gold, yellow gold, rose gold.

Rhodium plating is often added on to silver jewelry to increase shine, luster and durability. It will also make the metal more scratch resistant and, when used on silver jewelry, less prone to tarnishing.
And there is no one said that our ring let their finger allergic. Please don't be worry.

Will our jewelry drop stones?

No. Each piece of jewelry is handcrafted with meticulous attention to detail by seasoned craftsmen. We'll do 3 rounds of strict quality inspection before it is shipped out. Our packages are also shock-proof and anti-squeeze measures when packing. Occasionally, dropping stones may be caused by the packaging received a heavy blow or don't pay attention to maintenance jewelry when wearing.

Do you have any retail locations?
We currently only have an online store. We may have retail locations in the future.

How do you secure my payment information?

We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Maxinejewelry are handled by paypal and Credit card.

What payment method do you accept?
We accept PayPal Express, PayPal Credit, and all major Credit/Debit cards.

Can I modify or cancel my order?

If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 8 hours, Please send a request to our customer service "service@maxinejewelry.com"representatives your order for assistance.

How to return the order?
To request a return, or if you otherwise require assistance, please email us at: 

service@maxinejewelry.com. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.

What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.

If I don’t like the product I purchased?
We want you to feel free when shopping at Maxinejewelry, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

Note: A small amount of physical products has little differences with the photos due to lighting, display color and different understanding of the color. Please choose the ring carefully and the actual product shall prevail.

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