Please feel free to contact our customer service at email@example.com if you want to customize this product.
"It's not a diamond, but it has the same sparkle as a real one." "Bring women more confidence, elegance and sunshine" is the dream we want to come true. Our mission is to create premium stone that shines like a real diamond. Through careful planning of gemstone types, shapes, colors, and cuts, each piece is made with artistic design. Our works have become a new style that highlights the elegance of the guests. At the same time, we want to lead the new trends by creating energetic sterling silver jewelry at a cheap price for the fashion lady around the world!
Size 10.5, 11, 11.5, 12 takes 7 working days for size customization!
1. Measure the diameter (mm) of a ring that fits the desired finger
2. Use the Ring Sizing Chart to locate your size
IF NOT, MEASURE YOUR FINGER
1. Wrap a strip of paper around your finger, just above the knuckle, and mark the point at which the two ends meet
2. Measure the paper from mark to mark to find your ring circumference (mm)
3. Use theRing Sizing Chartto locate your size
Ring Sizing International Chart
1. Measure your finger in warm temperatures at the end of the day. 2. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size between the two. 3. When considering a wide band, move up a size from your measurement, for comfort’s sake.
Each Maxinejewelry product must be manually inspected and packaged before shipping. Delivery Time= Processing Time + Shipping Time
Processing Time Processing time differs from product to product. Some popular styles can be shipped out within 3 days, while other orders may take 7-15 working days. Please note that this does not include holidays and weekends.
Shipping Methods & Shipping Time
Due to the Covid-19 pandemic, you may experience delivery delays but we are committed to getting your jewelry to you as soon as possible.
Shipping To United States
7-12 working days
3-5 working days
2-4 working days
Other Zones that Covered By Our Shipping
10-15 working days
3-5 working days
Not Covered By Our Shipping Zones
Some remote areas can’t provide shipping services, so customers in these areas can‘t purchase. If the countries and regions that can't be selected, it will not be purchased. The specifics are subject to the internal settings of our website. Thanks for your kindly understanding!
1. UPS & DHL Express cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.
2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!
3. The above shipping times are estimates quoted by our courier companies, so Maxinejewelry can not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Maxinejewelry will do our best to limit any inconveniences that may arise.
4. Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. Maxinejewelry will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at firstname.lastname@example.org. If you don’t receive your parcel within this period, please contact us at email@example.com.
Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number(https://www.17track.net/en). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email:firstname.lastname@example.org or Facebook message(@maxinejewelry).
Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and your billing address are correct.
Gift Card & Package
All Maxinejewelry is delivered in our free signature branded jewelry box. Free gift package and silver master are also available for your sake.
We want you to feel comfortable and confident when shopping at Maxinejewelry, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received. (The tracking number should be send to us in 7 days once customer and service are in agreement on return and exchange.)
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
1. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
2. Items that were worn, or sent to you as Replacement/Exchange are not refundable
3. Special order items such as those with custom sizes and colors are not refundable.
4. Items in the collection of clearance are not refundable or exchangeable.
1.Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account within 7 days.
2.The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.
Please Note: * If you want the refund to be issued to your original payment account, please contact one of Maxinejewelry representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Maxinejewelry will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Maxinejewelrywithin 48 hours of receiving their order.) When it comes to exchange, customers will be charged $10 for the exchange shipping fee via PayPal under the following circumstances.
1.Customer ordered the wrong size.
2.Customer does not like the item in person.
Self Service Return & Exchange Instructions
We are committed to creating a comfortable and well-pleasing shopping experience at Maxinejewelry.com. That's why we offer anEasy 30-days Return/Exchangeservice for all purchases. All the policies begin from the date you received the product to the date the problem was reported to us first.
All of the returns without authorization will be refunded in the form of store credit(gift card),please contact one of our customer service representatives first to get authorization if you want your refund be issued to your original payment method.
Items that are being returned&exchanged should be new, and unworn.They should be kept in its original condition with size tags. A 10%-35% charge might occur to your refund if the size tags have been removed.
We will issue a $10 store credit(gift card) for exchange & return as a reimburse for the shipping fee our customers might have paid for sending packages back.
Exchange & Return Flow
Step 1: Fill out the exchange&return form that comes with your order.
Step 2: After sending your package out and send tracking info（tracking number and shipping courier）to email@example.com
Step 3: Package received and inspected by Maxinejewelry.
Step 4: Store credit issued to customer by Maxinejewelry.
Step 5: (For exchanging)Customer uses store credit(gift card) to order new item(s).
Room 306, Building 3, Shuangweiyingbin Plaza, 164 Weiyang Avenue Xian, Shaanxi Province, China
Phone Number: +8613772098907 Zip Code: 710018
Please Note: Please don‘t send your return to the address on your package. That is not our return address and will affect the processing of your return.
We want your order to be made just the way you want it! Check your shipping address information carefully. You are welcome to contact us if you have questions before placing your order. Generally, all items will be sent into production 8 hours after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.
My husband gave me the ring and band for our 30th wedding anniversary and I love it!
Price was AWESOME - shipping was fast & ring is absolutely STUNNING - fit perfectly... and it'scso beautiful in the light (pics don't do it justice!!)
Love This Beautiful Wedding Set
More beautiful in person !!
The color change :( but I really loved my rinds
I LOVE this set! Looks beautiful!
I love this set ty so much for all that you have done.
So beautiful! Fits perfectly and I love it!
I love this set! It's well made and it's beautiful. It didn't take a long time to ship.
Love love love this ring. It’s style is classic and it truly looks authentic. Already many compliments!
Beautiful ring, just like the picture.
Could not be happier. Absolutely beautiful!
Absolutely stunning. Beautiful quality, no turning green or rusting. I love it so much!
It is absolutely gorgeous! It is a little too big. I wished it came in sizes other than whole sizes but I love it. I will use a ring size adjuster.
This is a gorgeous set, heavy not light. Looks so real.
Beautiful piece. Excellent customer service. Thank you for your beautiful artistry.
The ring is so beautiful!!!! Love the quality and how dainty it is!
Just received today. It is beautiful. Sparkles so nicely and a perfect fit!
This ring is exactly as pictured in the listing. It is beautiful and very well made. The sizing is perfect! I am looking forward to purchasing more jewelry from this store!
It arrived safely in the beautifully made box. Very pleased with the quality and delicate finish.
So pretty! I bought it as a right hand ring, but it would make a beautiful engagement ring. Nice craftsmanship and very sparkly cz.
The ring looks so much better than the photo. I love it it’s beautiful and the sizing is perfect
Such a beautiful ring; even more beautiful in person.
It is even prettier in person!
Very nice ring
Very surprised and pleased by this ring!
I bought it as a gift to my best friend. My friend is very happy to receive the ring. She is satisfied with your products, but a little dissatisfied with the logistics.
Dainty enough to wear with my engagement ring but still sparkly.
The aquamarine stone is brighter than I imagined and I really love it.
Love the look of this ring. Definitely one of my favorites! I get loads of compliments on it! Highly recommended!
Just got the ring, my fiancee loves it! For the price, it is not bad at all! I will come back to buy the ring.
This ring is so pretty and unique! I was drawn to the delicate design in the photos and the real thing did not disappoint.
I love mine! So sparkling! I can not wait to see my ring.
I just received my beautiful ring yesterday and as soon as i eagerly opened the little box the ring came in, I was in awe! The ring is beautiful! I love it so much!
Just received my ring today. I am beyond pleased with my rings. Happy with this purchase!
Insanely beautiful. Love
Received my rings yesterday. Absolutely beautiful! Happy
My rings came today and I have to say they are beautiful and fit true to size.
This ring is absolutely beautiful and I now have a fiancé who said YESSSS!!!!!
She absolutely loved it! And she said yes!!
And absolutely beautiful and I fell in love with it at first sight! I would purchase for this shop again. ♥️
Great experience!! Beautiful ring!!! Fast shipping.
She said yes! And loves the ring .
So perfect! This ring was so much more beautiful than it even looks in the pictures. It is everything I wanted and more. Super fast delivery, I believe I only waited just over a week (maybe 2 weeks--but amazingly quick either way). I'm so thrilled!
Arrived in good timing! Many thanks for the quick responses and many questions I threw at you. Cannot wait to wear this on my wedding day.
I love this ring! I'm not one to wear a lot of jewelry, but I wear this ring all the time. I love the "antique" look of it. I had been looking at dozens, if not hundreds of other rings online, and saw a lot that almost got it, but when I saw this one, I knew this was it! Thanks so much, it is perfect!
The ring is beautiful, great quality, and exactly as described. Looks like it came from any high-end jeweler. Ring was delivered within the promised time. Would definitely recommend this seller and buy from again.
cynthia f. pustulka
Love this ring, love this shop, love Maxine!
Excellent customer service. Quick shipment.
Perfect band I can’t wait to buy another to start stacking them!
This ring is absolutely beautiful and I so appreciated the rush to complete the order. The band is thin but sturdy and adds just the right amount of sparkle to my solitaire engagement ring. Thank you so much - lovely!
Couldn’t have been more please with the ring.
So grateful for this beautiful ring from Maxine. My fiancé loves it! Great customer service and early arrival.